Refund policy


Sathswa – Returns & Exchanges

At Sathswa, every piece is thoughtfully crafted, blending Indian textiles with modern design.
As a mindful and limited-production brand, we follow a considered return and exchange policy.

Exchanges

We offer exchanges to help you find the right fit or style.

  • Requests must be raised within 5 days of delivery
  • Products must be unused, unwashed, and returned with original tags
  • Exchanges are subject to availability

Shipping:
All reverse shipping and re-delivery charges are borne by the customer

Returns (Only in Exceptional Cases)

Returns are accepted only if:

  • You receive a damaged product, or
  • You receive an incorrect item

Important:

  • Requests must be raised within 48 hours of delivery
  • You must share clear images/videos, including:
    • Package opening video
    • Packaging condition
    • Product damage/issue

Return Process

  1. Email us at contact@sathswa.com with:
    • Order ID
    • Issue details
    • Images/videos as proof
  2. Wait for approval from our team
  3. Once your return request is approved:
    • A pickup will be arranged by our team
    • Our delivery partner will collect the product from your address
  4. After we receive the product:
    • It will undergo a thorough quality check
    • If it meets all return guidelines, we will proceed with exchange or store credit

Reverse Pickup

  • Pickup will be arranged by Sathswa for all approved returns
  • Pickup charges will be borne by the customer
  • Charges may be:
    • Collected upfront, or
    • Adjusted against store credit/refund

Store Credit & Refunds

  • Approved returns will be issued as store credit, valid for 3 months
  • Refunds to the original payment method will be processed only if a replacement is not available

Non-Returnable Items

  • Made-to-order or customized products
  • Sale or discounted items
  • Products that show signs of use or damage after delivery

A Note on Craft & Fabric

Our garments are created using carefully sourced fabrics.
Slight variations in color, texture, or weave are natural and part of the uniqueness of each piece — not defects.

Shipping Responsibility

Sathswa will handle the return pickup for approved requests.
Customers must ensure the product is safely packed before handover.

Need Help?

You can also contact us directly on WhatsApp — our team will assist you, and once the return request is approved, pickup will be arranged.